Equipment Case, Storage & Packing Specialist- Fullers Products
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Scott Fuller- the owner.

Fullers specialise in quality packaging products and ship Australia wide.

Fullers is a part of an Australian family business in operation for over 40 years.   We believe our customer service is second to none.

The following views on our business have been received by us over the past several years.

(Please note: Fullers is a part of Scott Fuller Pty Ltd which also operates Marine Direct Australia and Fuller Group Security.)

 

 

Testimonials:

I would like to thank you and your company for such a fast and efficient service it was very impressive.  Compliments of the season. All the best,  Mike S.  England.  (Merlin Computer reprogrammed Christmas 2002)

Hi Scott, It was our pleasure to meet you and thank you for your advice re our boat repair. Please keep in touch especially when you pop by Singapore again. Rgds Rex & Helen (Singapore customer who purchased a 6Kva Genset.  Scott visited Rex and Helen and their boat in Singapore on a business trip in March 2003.)

Thank you again.  Kind regards  Igor (Croatia customer who is busily rebuilding his Mercruiser engine with bits and pieces supplied by Marine Direct. April 2003)

Hi Scott - Thanks for trying. I appreciate the customer service, even though we couldn't complete the transaction. Thanks for your help, and for getting back to me so quickly. Sincerely, Todd.  (Todd is in Washington DC.  In this case the book he was wishing to purchase was out of print and no longer available. April 2003)

I was looking for boat engine parts on the internet that were unavailable
in Fiji and tried Fullers/Marine Direct, I discovered I'd made the right
choice, reply was fast and service helpful.  The Credit card billing method by email was clearly set out and very satisfactory.  Bob H. Suva Fiji.  (Bob is rejuvinating a Perkins WWII vintage engine and gearbox in his sailing boat. April 2003 )

When I needed spare parts for my engine, and local sources where all so expensive, Marine Direct provided the required parts promptly and at unbelievably good prices!
Warren B. Auckland New Zealand.  (Warren had an overheating Volvo Penta 60B before Marine Direct supplied a new heat exchanger element.)

Hi Scott
thank you for your prompt and friendly call, it is much appreciated.
look forward to buying more from you .
Robert  (Robert lives in Western Australia and races crocodiles up and down the rivers in his kayak!   Well, its a good story anyway. April 2003). 

Scott, you are quickly becoming an answer to all my prayers!!!  Jackie, England. May 2003

Hi Scott, just wanted to say I've received back the Merlin  - anyhow, just wanted to thank you for all your help and I'll definitely be recommending you to all I meet on my travels!   Jackie, England.  (Jackie and her husband are preparing for an around the world trip on their yacht starting from the UK.) June 2003

I WAS SO HAPPY TO HEAR THAT YOU COULD HELP ME THAT I FORGOT ALL ABOUT MY ADDRESS! SO HERE IT IS!   JAMES (Chicago USA May 2003)

thanks for everything Scott! we got them last week! hope to be in the water soon! thanks again! Jim    (Jim and James are the same.  He has a Volvo V8 engine and lives near Chicago USA.  There were no 24mm piston parts he could source in the USA.  In the end Marine Direct  located the parts in Sweden and the piston manufacturer posted them to Jim. May 2003)

scott. a quick note io let you know that we received the part and installed and working. will sauce parts from you in the future. regards peter.  (Peter lives between Darwin and Alice Springs and required a trim pump for his outboard. June 2003)

Good morning Scott,  Thank you very much for your assistance. I will let you know as it all comes together if there is anything I will need further. As soon as I get this leg back together and I have forward and reverse happening I will have a slab of beer coming around to your business.  You have saved me a great amount of time and trouble and your service has been well fantastic.
Phillip, Melbourne. 26 August 2003.  (Phillip was after some very hard to get OMC sterndrive parts.)

This is Manolo, writing from New York on behalf of my sister and my friend in Spain.  They received the Cummins manifolds that you made for the engine in perfect condition. They wish to congratulate you and your company on the quality of manufacture and on the care with which they were packaged and shipped. The manifolds have already been installed and they were a perfect fit."
12 August 2003

I called marine Direct on a Saturday morning and explained my tale of woe.  The situation had a real sense of urgency as the boat race was on the following weekend and Airlie Beach Qld is a long way away.  I needed two manifolds and risers urgently.  The effort shown by Marine Direct to get the parts from the warehouse to the Whitsundays in five working days was excellent.  Teryy Brown, Whitsindays North Queensland.  September 2003

Dear Scott, My sister and husband in Madrid Spain have asked me to tell you that the Cummins 555 engine head and the rest of the shipment has reached them without any snags. Thanks to your good offices, they could track the freight and assert their right to have it delivered to their door. And delivered to their door it was!! Regards, Manolo New York. October 2003.   (Goodness knows what Manolo's family did with 50kg of steel engine head in their home! We normally supply parts for boats!)

"Scott, Please find enclosed a cheque for $8138. This is the final payment for the engine I have ordered. Thank you for your assistance with this matter and I look forward to any business we may do in the future. John O." Country Victoria. 17 September 2003.
(John ordered a replacement 70hp engine for his sailboat restoration project.)

Hello Scot, After the informations that you sent me, i ' ve been convinced! Harris.  October 2003 (Harris lives in Greece. Marine Direct made an exhaust manifold for his Cuummins 555 engine.)

Scott,  thank you ,great dealing with you my bell ropes arrived today as you said,thank for taking time to answer my questions i know you must be very busy. hope to do business with you again real soon. thanks again.  Regards Paul.  October 2003

Chris and I are happy to purchase the Volvo Penta leg as you describe. An absolute pleasure to find someone so willing to assist and helpful when our needs suddenly changed. Look forward to talking to you soon.  Regards Geoff.  Ocotber 2003

Scott, The engine arrived safely and it looks sensational. Thanks for the advice regarding the warranty.  Geoff.  (Geoff lives in Perth and ordered a 125hp engine)  November 2003.

Dear Scott, I received the Astra sextant today and I would just like to thank you for your excellent service, I never expected to receive it so quickly. Thanks again and I look forward to doing business with you in the future. Best Regards Chris B. Sydney, 11 December 2003

Thanks Scott,
I have chosen to have the sextant sent to a friends house. She will be playing 'Santa' for me. I will be transferring the funds in a couple of hours. Thank you for your fantastic support. Gabrielle, Karratha Western Australia 17 Dec 2003.

Dear Scott,
Just a quick note to thank you for great  service. Nothing seemed to be too much trouble. I t was very good of you to personally bring the manifold parts I needed when you flew over to Perth.  .I don't think you could get much better service any where.  I am pleased to say that my old classic Hartley is once again running well. You can be assured that I shall be passing the word around about Marine Direct.
Thank you once again.Phil Weaver,
Mandurah Western Australia  February 2004

Thanks for processing the credit and your help in making sure I had the correct parts.
I will recommend you to my boating friends for parts support. Regards, Rick C  (Rick has a Bertram 28 and Marine Direct supplied all the manifolds and risers.  Some excess parts were returned without any fuss.)  April 2004

Thank you for your prompt response which reflects the proffessional manner in which you conduct your business.  Michael  April 2004- (An Australian sailing in Croatia.)

Scott, I ordered a bellows and uni joints for a 290 DP leg not long ago. Very impressed, arrived on time and right parts. Thank you.  Tim, Northern Territory,  May 2004   (Tim is now putting a boat back into charter and guess who is quoting for the job!)

Hi Mr. Fuller:   Bounty Book.   Today I received my requirement, it's very good, thank you very much for  your promt delivery. I am very please having done bussiness with our  company.   Nelson A  (Nelson is a happy book customer June 2004.)

Hi Scott, I must admit you have a very quick response! I will definately deal with you again.   Its a pleasure doing business with you! When would I rceieve the goods?  Ivan (who bought some charts.)  July 2004

The book arrived and while it does not specificly describe the operation of replacing a transom it is still value for money. Thank you for your prompt and personal attention a service rare in today's busy world.         John  August 2004  (John is replacing the transom on his old boat.)

Scott, Oh my goodness!! Your bell arrived today and it is just beautiful! We will enjoy using it and when it is not in use it will serve as a thing of beauty on my PA's office cabinet.
Thank you. Kerry-Anne. Melbourne September 2004

Scott, Thank you for your prompt and personal attention- a service rare in today's busy world. John.  August 2004

Thanks Scott.  I see that the testimonials about your performance on your website are true.
Cheers, Dave. NZ Coastguard Education Tutor/Examiner.  (Dave ordered an exquisite Astra 3B Sextant for delivery within 48 hours to New Zealand.)  October 2004

Dear Scott, Merlin received all ok, many thanks to you and your staff, great service !!!.
Best regards; Ian McC.  (Ian lives in Melbourne and urgently needed his Merlin computer reprogrammed to start his ocean voyage.) Dec O4

Hi,
Your Ref #0503051122270
Thankyou for sending the c-map we ordered so promptly it only took 4 days to arrive in Greymouth NZ, great service. sorry it took me so long to let you know but we have been away fishing.  many thanks Sharron March 05

Hi Scott, I know you have put some effort into this subject without any reward and I do thank you for this but the relationship is now formed and I feel sure we will be doing further business in the future. As I said earlier, your customer service is superb and you will be my first port of call for anything marine.
Kind regards,  Eddie, Singapore.  (Scott even visited Eddie in Singapore in March 05 and took a look at his boat!)

Dear Scott,
thank you very much for the prompt efficient service. Much appreciated. Look forward to dealing with you again. In the meantime, I will definitely recommend the service
to friends and associates who also have boats. Regards Stuart April 05

Hi Scott
just thought I would let you know that we fitted the power pack on the weekend and all is fine
thanks for your help  regards Paul. May 05. (Paul had a broken power pack on his outboard.  We sent a new replacement, but it was unfortunately broken out of the box.  We then sent Paul a new power pack from a different manufacturer.)

scott,yes all ok thanking you very much ,it arrived first thing this moring ,fired up first start
I CAN STOP CHEWING MY FINGER NAILS
REGARDS STAN. Auckland New Zealand.  (Stan has an old Suzuki and we just happened to have a CDI unit for him in our boneyard!  May 05)

Afternoon Scott,
It turned up this afternoon, Scott thank you for the offer to replace it if it didn't arrive I appreciate the gesture.I look forward to doing buisness with your'e company again.
All The Best, Gary June 05

Hey Scott,
It just arrived.... at 11:30am Thursday.Thanks again, great service, great price!
Bruce (Kiwi customer)

Scott, Got the goods today.  You could possibly go another 20% increase (across the board except my orders!) for items under $200 as I doubt people will price shop in this range.  Boats are like pets and you don't begrudge a vet bill.  Good luck , very good service.  Dave  August 05.

Money for this item has been deposited into your
account!  Regards Leo!   BTW Love your website I will be back soon for more
items! Thanks again  September 05.

Dear Scott,
(Great website Scott, its a credit to your company)
I have attached your account application and new price list if not received. David S.(David is a new supplier to Marine Direct and is helping us to deliver cutting edge communication technology.) Sept 05

Hi Scott
The cylinder head, bolt for the exhaust cover and rubber for the water pump housing arrived here this afternoon (16/9/05) around 5pm. The courier must have a jet engine under the hood ! Thank you very much for the prompt service
Kind Regards Kevin. (A happy Johnson outboard customer)  Sep 05

Hi Scott
I received the Winch today and very happy with it. Thanks for the sale!
regards
John  (November 05)

Scott,
> Received the bell this day. It's a beauty, thankyou.
> Greg  (Greg ordered a 7" ships bell.  January 06)

 After much searching for parts for my 1984 15hp Evinrude I discovered
Marine Direct Australia. Not only were they able to supply me with new parts
for such an old motor, much to my relief, but the Parts arrived today by
overnight courier, thank you very much for the prompt service. Payment
method via credit card on line is very secure and easy to use. Thank you
very much Marine Direct Australia I'll certainly recommend your business to
anyone in need.

Brad M, Adelaide  February 2006  (Its really good when it all goes well! Scott)

Hi Scott, Many thanks the cover has arrived, and is a perfect fit.
Well done -- "Bravo Zulu."  Cheers,  Dach H.  (Dach ordered a custom fit outboard cover for his 30 hp Yammy.  Feb 05)

We LOVE our bell, it's SO loud, just the thing to muster the team to
meetings (we write software for the RAN)!!
Thanks so much,
Helen, Melbourne  February 06

Scott: "Mike, Your order was shipped yesterday by Startrack."
Mike: "Scott, thank you. When I returned home it was at my door.  Thank you for your prompt and efficient service. I will be visiting the Marine Direct site again. mike b  February 06

Scott,
Generator arrived today Ė quite impressive. Thank you for your prompt service
Will keep in touch.  Regards Bruce K.  Bundaberg.  April 06

Thanks Scott, (Zinc Anodes) arrived this morning. Fastest delivery I ever had :) Nathan D.  Sydney.  April 2006

Hi Scott,
Just letting you know that the electronics part arrived today.  Can't believe how fast I got it.I will recommend Marine Direct to my mates and anyone who is looking  to buy marine products. Thank you for an Excellent service.  Its good to see someone does things as they should be done.  Kos M.  May 2006

Hi,  My Name is Alissa W and I ordered a book 'Freshwater Trolling Techniques' from you.  I have just received the book and it looks perfect. Dad should love it when I give it to him for his birthday.  Thanks for being so prompt.
Alissa.  My 2006
 

Hi Scott,

My merlin got back safely and happy again today. We sail at 10.00 tomorrow morning, so thanks for the great service.
Regards  Kate May 06

 I received my hand - held radio cigarette plug accessory today. I was amazed at the speed of delivery. The item has been tested and installed on my boat -looks great and works great. Thank you for the prompt and highly efficient service.
Jack , Darwin NT. May 2006

Its good to see someone who does things as they should be done. Kos. Adelaide may06.

Scott,
Just received the spotlight. Iím just blown away by the efficiency of this process that I can order Thursday and receive it  today.   Looks exactly what we were chasing.  Iíll let you know how it performs when installed (should be in the next few weeks).
Thanks and regards, Andrew.  July 06

Hi Scott. my visa credit card number is XXXXXXX  and you may use any of my words in your testimonial page. Because i was very very happy with eveything, service , product, and most of all helpful..... Regards Justin...July 06

All has arrived we thank you for the excellent service. Its very hard to find good service in the country and it arrived an time and what we wanted. I am only to happy to recommend your service to others. Once again thank you
Adam July 06

Bloody fantastic Scott. It fitted perfectly and works like a lift on Centrepoint Tower. Thanks for all your assistance. Greatly appreciated.  Sorry I did not get back to you, but I have been busy fishing.

 

Hi Scott,
Yes, thank you very much - most impressed with your excellent service.
Having this year once again survived the temptations of the boat show season, I decided on a major refit of my 24 year old boat; new engine and leg, instrumentation, steering, anchor winch, complete rewire, upholstery and of course the Bennett trim tabs and indicator supplied by your good self.
Should be back in the water by weeks end.
Once again, Many Thanks
Regards,  Peter  August 06

 

I've passed on your details to all my fiends  who have boats (a lot bigger than mine), I'm sure they will use you in the future when they hear about the after sales service.
Cheers, Peter.  August 2006

 

SCOTT
THANKS VERY MUCH . THE TRIM TABS WERE DELIVERED TO MY FRONT DOOR 7 AM THIS MORNING. EXCELLENT SERVICE I WILL DEFINATLY BE BUYING MORE STUFF FROM YOU.
REGARDS TONY, Melbourne Sep 2006


Cheers Bob

Dear Scott
 All bits arrived today and fit, You must me quite used to working out odd descriptions from dumbarses like me, Thanks again for your excellent service and  fast delivery.
 Alan

"when i was looking for a control  cable most people didn't seem to know much about them, and were not very interested in trying. So keep advertising there appears to be a need for people who are prepared to help."  November 2006

Hi Scott, Received antenna today plugged it in , increased the speed three times. Thanks for the good service, very happy.  Cheers Kelvin  Broadband antenna customer.   November 2006

Yes it is a perfect world, the sounder  has just been delivered. Well done... Great communication. Christine, Melbourne November 2006.  (Chistine's husband has a big grin for Chrismas!)

Any Comments About Our Website?: A WONDERFUL DISCOVERY- CruzPro Customer! December 2006

Dear Scott, just wanted to touch base after purchasing an Aquavolt 8kva diesel gen set from you two years ago now.  I have been extremely happy with this unit since I bought it, and it has proven very, very reliable.

I have no trouble running a dive compressor and two air conditioners at once with absolutely no trouble at all. Last year, 2005, we went across to Lord Howe Island on a diving trip, and the gen set was running for 21 days non stop and never missed a beat. Canít ask for much better than that.  We did turn it off a few times just to check the drive belt and coolant levels etc as part of basic maintenance procedures, but this was only for around 15 to 20 minutes.

Thanks again, and I am now looking forward to receiving my desalinator from you. Your help and professional assistance is greatly appreciated each time I speak with you.

Yours Sincerely, Barry S, Manager, Newcastle XYZ Pty. Ltd.  December 2006

 

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