Scott Fuller- the owner.
|Fullers specialise in quality
packaging products and ship Australia wide.
Fullers is a
part of an Australian family business in operation for over 40 years.
We believe our customer service is second to none.
The following views on our
business have been received by us over the past several years.
(Please note: Fullers is a
part of Scott Fuller Pty Ltd which also operates Marine Direct Australia and
Fuller Group Security.)
I would like to thank you and
your company for such a fast and efficient service it was
very impressive. Compliments of the season. All the
best, Mike S. England. (Merlin Computer
reprogrammed Christmas 2002)
Hi Scott, It was our pleasure to
meet you and thank you for your advice re our boat repair.
Please keep in touch especially when you pop by Singapore
again. Rgds Rex & Helen (Singapore customer who purchased
a 6Kva Genset. Scott visited Rex and Helen and their boat in
Singapore on a business trip in March 2003.)
Thank you again. Kind
regards Igor (Croatia customer who is busily
rebuilding his Mercruiser engine with bits and pieces
supplied by Marine Direct. April 2003)
Hi Scott - Thanks for trying. I
appreciate the customer service, even though we couldn't
complete the transaction. Thanks for your help, and for
getting back to me so quickly. Sincerely, Todd.
(Todd is in Washington DC. In this case the book he
was wishing to purchase was out of print and no longer
available. April 2003)
I was looking for boat engine
parts on the internet that were unavailable
in Fiji and tried Fullers/Marine Direct, I discovered I'd
made the right
choice, reply was fast and service helpful. The
Credit card billing method by email was clearly set out
and very satisfactory. Bob H. Suva Fiji. (Bob
is rejuvinating a Perkins WWII vintage engine and gearbox in
his sailing boat. April 2003 )
When I needed spare parts for my engine, and local sources
where all so expensive, Marine Direct provided the
required parts promptly and at unbelievably good prices!
Warren B. Auckland New Zealand. (Warren had an
overheating Volvo Penta 60B before Marine Direct supplied
a new heat exchanger element.)
thank you for your prompt and friendly call, it is much
look forward to buying more from you .
Robert (Robert lives in Western Australia and races
crocodiles up and down the rivers in his kayak!
Well, its a good story anyway. April 2003).
Scott, you are quickly becoming
an answer to all my prayers!!! Jackie, England. May 2003
Hi Scott, just wanted to say I've
received back the Merlin - anyhow, just wanted to
thank you for all your help and I'll definitely be
recommending you to all I meet on my travels!
Jackie, England. (Jackie and her husband are
preparing for an around the world trip on their yacht
starting from the UK.) June 2003
I WAS SO HAPPY TO HEAR THAT YOU
COULD HELP ME THAT I FORGOT ALL ABOUT MY ADDRESS! SO HERE
IT IS! JAMES (Chicago USA May 2003)
thanks for everything Scott! we
got them last week! hope to be in the water soon! thanks
again! Jim (Jim and James are the same.
He has a Volvo V8 engine and lives near Chicago USA.
There were no 24mm piston parts he could source in the
USA. In the end Marine Direct located the
parts in Sweden and the piston manufacturer posted them
to Jim. May 2003)
quick note io let you know that we received the part and
installed and working. will sauce parts from you in the
future. regards peter. (Peter lives between Darwin
and Alice Springs and required a trim pump for his
outboard. June 2003)
Good morning Scott,
Thank you very much for your assistance. I will let you know as it
all comes together if there is anything I will need further. As soon
as I get this leg back together and I have forward and reverse
happening I will have a slab of beer coming around to your business.
You have saved me a great amount of time and trouble and your
service has been well fantastic.
Phillip, Melbourne. 26 August 2003. (Phillip was after
some very hard to get OMC sterndrive parts.)
This is Manolo,
writing from New York on behalf of my sister and my friend
in Spain. They received the Cummins manifolds that
you made for the engine in perfect condition. They wish to
congratulate you and your company on the quality of
manufacture and on the care with which they were packaged
and shipped. The manifolds have already been installed and
they were a perfect fit."
12 August 2003
I called marine Direct on a
Saturday morning and explained my tale of woe. The
situation had a real sense of urgency as the boat race was
on the following weekend and Airlie Beach Qld is a long
way away. I needed two manifolds and risers
urgently. The effort shown by Marine Direct to get
the parts from the warehouse to the Whitsundays in five
working days was excellent. Teryy Brown, Whitsindays
North Queensland. September 2003
Dear Scott, My sister and husband
in Madrid Spain have asked me to tell you that the Cummins
555 engine head and the rest of the shipment has reached
them without any snags. Thanks to your good offices, they
could track the freight and assert their right to have it
delivered to their door. And delivered to their door it
was!! Regards, Manolo New York. October 2003.
(Goodness knows what Manolo's family did with 50kg of
steel engine head in their home! We normally supply parts
"Scott, Please find enclosed a
cheque for $8138. This is the final payment for the engine
I have ordered. Thank you for your assistance with this
matter and I look forward to any business we may do in the
future. John O." Country Victoria. 17 September 2003.
(John ordered a replacement 70hp engine for his sailboat
Hello Scot, After the
informations that you sent me, i ' ve been convinced!
Harris. October 2003 (Harris lives in Greece. Marine
Direct made an exhaust manifold for his Cuummins 555
Scott, thank you ,great
dealing with you my bell ropes arrived today as you
said,thank for taking time to answer my questions i know
you must be very busy. hope to do business with you again
real soon. thanks again. Regards Paul. October
Chris and I are happy to purchase the Volvo Penta leg as
you describe. An absolute pleasure to find someone so
willing to assist and helpful when our needs suddenly
changed. Look forward to talking to you soon.
Regards Geoff. Ocotber 2003
Scott, The engine arrived safely and it looks sensational.
Thanks for the advice regarding the warranty. Geoff.
(Geoff lives in Perth and ordered a 125hp engine)
Dear Scott, I received the
Astra sextant today and I would just like to thank you for your
excellent service, I never expected to receive it so
quickly. Thanks again and I look forward to doing business
with you in the future. Best Regards Chris B. Sydney, 11
I have chosen to have the sextant sent to a friends house.
She will be playing 'Santa' for me. I will be transferring
the funds in a couple of hours. Thank you for your
fantastic support. Gabrielle, Karratha Western Australia
17 Dec 2003.
Just a quick note to thank you for great service. Nothing
seemed to be too much trouble. I t was very good of you to
personally bring the manifold parts I needed when you flew
over to Perth. .I don't think you could get much
better service any where. I am pleased to say that
my old classic Hartley is once again running well. You can
be assured that I shall be passing the word around about
Thank you once again.Phil Weaver,
Mandurah Western Australia February 2004
Thanks for processing the credit
and your help in making sure I had the correct parts.
I will recommend you to my boating friends for parts
support. Regards, Rick C (Rick has a Bertram 28 and
Marine Direct supplied all the manifolds and risers.
Some excess parts were returned without any fuss.)
Thank you for your prompt
response which reflects the proffessional manner in which
you conduct your business. Michael April 2004-
(An Australian sailing in Croatia.)
Scott, I ordered a bellows and
uni joints for a 290 DP leg not long ago. Very impressed,
arrived on time and right parts. Thank you. Tim,
Northern Territory, May 2004 (Tim is now
putting a boat back into charter and guess who is quoting
for the job!)
Hi Mr. Fuller:
Bounty Book. Today I received my requirement,
it's very good, thank you very much for your promt
delivery. I am very please having done bussiness with our
company. Nelson A (Nelson is a happy
book customer June 2004.)
Hi Scott, I must admit you
have a very quick response! I will definately deal with
you again. Its a pleasure doing business with
you! When would I rceieve the goods? Ivan (who
bought some charts.) July 2004
arrived and while it does not specificly describe the
operation of replacing a transom it is still value for
money. Thank you for your prompt and personal attention
a service rare in today's busy world. John
August 2004 (John is replacing the transom on his
Scott, Oh my
goodness!! Your bell arrived today and it is just
beautiful! We will enjoy using it and when it is not in
use it will serve as a thing of beauty on my PA's office
Thank you. Kerry-Anne. Melbourne September 2004
you for your prompt and personal attention- a service rare in today's busy
world. John. August 2004
Thanks Scott. I see that
the testimonials about your performance on your website
Cheers, Dave. NZ Coastguard Education Tutor/Examiner.
(Dave ordered an exquisite Astra 3B Sextant for delivery
within 48 hours to New Zealand.) October 2004
Dear Scott, Merlin received all
ok, many thanks to you and your staff, great service !!!.
Best regards; Ian McC. (Ian lives in Melbourne and
urgently needed his Merlin computer reprogrammed to start
his ocean voyage.) Dec O4
Your Ref #0503051122270
Thankyou for sending the c-map we ordered so promptly it
only took 4 days to arrive in Greymouth NZ, great service.
sorry it took me so long to let you know but we have been
away fishing. many thanks Sharron March 05
Hi Scott, I know you have put
some effort into this subject without any reward and I do
thank you for this but the relationship is now formed and
I feel sure we will be doing further business in the
future. As I said earlier, your customer service is superb
and you will be my first port of call for anything marine.
Kind regards, Eddie, Singapore. (Scott even
visited Eddie in Singapore in March 05 and took a look at
thank you very much for the prompt efficient service. Much
appreciated. Look forward to dealing with you again. In
the meantime, I will definitely recommend the service
to friends and associates who also have boats. Regards
Stuart April 05
just thought I would let you know that we fitted the
power pack on the weekend and all is fine
thanks for your help regards Paul. May 05. (Paul
had a broken power pack on his outboard. We sent a
new replacement, but it was unfortunately broken out of
the box. We then sent Paul a new power pack from a
scott,yes all ok thanking you very much ,it arrived first
thing this moring ,fired up first start
I CAN STOP CHEWING MY FINGER NAILS
REGARDS STAN. Auckland New Zealand. (Stan has an old
Suzuki and we just happened to have a CDI unit for him in
our boneyard! May 05)
It turned up this afternoon, Scott thank you for the offer
to replace it if it didn't arrive I appreciate the
gesture.I look forward to doing buisness with your'e
All The Best, Gary June 05
It just arrived.... at 11:30am Thursday.Thanks again,
great service, great price!
Bruce (Kiwi customer)
Scott, Got the goods today.
You could possibly go another 20% increase (across the
board except my orders!) for items under $200 as I doubt
people will price shop in this range. Boats are like
pets and you don't begrudge a vet bill. Good luck ,
very good service. Dave August 05.
Money for this item has been
deposited into your
account! Regards Leo! BTW Love your
website I will be back soon for more
items! Thanks again September 05.
(Great website Scott, its a credit to your company)
I have attached your account application and new price
list if not received. David S.(David is
a new supplier to Marine Direct and is helping us to
deliver cutting edge communication technology.) Sept 05
The cylinder head, bolt for the exhaust cover and rubber
for the water pump housing arrived here this afternoon
(16/9/05) around 5pm. The courier must have a jet engine
under the hood ! Thank you very much for the prompt
Kind Regards Kevin. (A happy Johnson outboard customer)
I received the Winch today and very happy with it. Thanks
for the sale!
John (November 05)
> Received the bell this day. It's a beauty, thankyou.
> Greg (Greg ordered a 7" ships bell. January
searching for parts for my 1984 15hp Evinrude I discovered
Marine Direct Australia. Not only were they able to supply
me with new parts
for such an old motor, much to my relief, but the Parts
arrived today by
overnight courier, thank you very much for the prompt
method via credit card on line is very secure and easy to
use. Thank you
very much Marine Direct Australia I'll certainly recommend
your business to
anyone in need.
Brad M, Adelaide February 2006 (Its really
good when it all goes well! Scott)
Hi Scott, Many thanks
the cover has arrived, and is a perfect fit.
Well done -- "Bravo Zulu." Cheers, Dach H.
(Dach ordered a custom fit outboard cover for his 30 hp Yammy. Feb 05)
We LOVE our bell, it's
SO loud, just the thing to muster the team to
meetings (we write software for the RAN)!!
Thanks so much,
Helen, Melbourne February 06
Scott: "Mike, Your order
was shipped yesterday by Startrack."
Mike: "Scott, thank you. When I returned home it was at my
door. Thank you for your prompt and efficient
service. I will be visiting the Marine Direct site again.
mike b February 06
Generator arrived today Ė quite impressive. Thank you for
your prompt service
Will keep in touch. Regards Bruce K.
Bundaberg. April 06
Thanks Scott, (Zinc Anodes)
arrived this morning. Fastest delivery I ever had :)
Nathan D. Sydney. April 2006
Just letting you know that the electronics part arrived
today. Can't believe how fast I got it.I will
recommend Marine Direct to my mates and anyone who is
looking to buy marine products. Thank you for an
Excellent service. Its good to see someone does
things as they should be done. Kos M. May 2006
Name is Alissa W and I ordered a book 'Freshwater
Trolling Techniques' from you. I have just
received the book and it looks perfect. Dad should love
it when I give it to him for his birthday. Thanks
for being so prompt.
My merlin got back safely and happy again today. We
sail at 10.00 tomorrow morning, so thanks for the
Regards Kate May 06
I received my hand - held radio cigarette plug
accessory today. I was amazed at the speed of delivery.
The item has been tested and installed on my boat -looks
great and works great. Thank you for the prompt and highly
Jack , Darwin NT. May 2006
Its good to see someone who does things as they should
be done. Kos. Adelaide may06.
Just received the spotlight. Iím just blown away by the
efficiency of this process that I can order Thursday and
receive it today. Looks exactly what we
were chasing. Iíll let you know how it performs when
installed (should be in the next few weeks).
Thanks and regards, Andrew. July 06
Hi Scott. my visa credit card number is XXXXXXX and
you may use any of my words in your testimonial page.
Because i was very very happy with eveything, service ,
product, and most of all helpful..... Regards
All has arrived we thank you for the excellent service.
Its very hard to find good service in the country and it
arrived an time and what we wanted. I am only to happy to
recommend your service to others. Once again thank you
Adam July 06
Bloody fantastic Scott. It fitted
perfectly and works like a lift on Centrepoint Tower.
Thanks for all your assistance. Greatly appreciated.
Sorry I did not get back to you, but I have been busy
Yes, thank you very much -
most impressed with your excellent service.
Having this year once again
survived the temptations of the boat show season, I
decided on a major refit of my 24 year old boat; new
engine and leg, instrumentation, steering, anchor winch,
complete rewire, upholstery and of course the Bennett
trim tabs and indicator supplied by your good self.
Should be back in the water
by weeks end.
Once again, Many Thanks
Regards, Peter August
on your details to all my fiends who have boats (a lot
bigger than mine), I'm sure they will use you in the
future when they hear about the after sales service.
Peter. August 2006
VERY MUCH . THE TRIM TABS WERE DELIVERED TO MY FRONT
DOOR 7 AM THIS MORNING. EXCELLENT SERVICE I WILL
DEFINATLY BE BUYING MORE STUFF FROM YOU.
TONY, Melbourne Sep 2006
All bits arrived today
and fit, You must me quite used to working out odd
descriptions from dumbarses like me, Thanks again for
your excellent service and fast delivery.
"when i was looking for a control cable most
people didn't seem to know much about them, and were not
very interested in trying. So keep advertising there
appears to be a need for people who are prepared to help."
Hi Scott, Received antenna
today plugged it in , increased the speed three times.
Thanks for the good service, very happy. Cheers
Kelvin Broadband antenna customer.
Yes it is a perfect world, the
sounder has just been delivered. Well done... Great
communication. Christine, Melbourne November 2006. (Chistine's
husband has a big grin for Chrismas!)
Any Comments About Our Website?: A WONDERFUL DISCOVERY-
CruzPro Customer! December 2006
Scott, just wanted to touch base after purchasing an
Aquavolt 8kva diesel gen set from you two years ago now.
I have been extremely happy with this unit since I bought
it, and it has proven very, very reliable.
no trouble running a dive compressor and two air
conditioners at once with absolutely no trouble at all.
Last year, 2005, we went across to Lord Howe Island on a
diving trip, and the gen set was running for 21 days non
stop and never missed a beat. Canít ask for much better
than that. We did turn it off a few times just to check
the drive belt and coolant levels etc as part of basic
maintenance procedures, but this was only for around 15 to
again, and I am now looking forward to receiving my
desalinator from you. Your help and professional
assistance is greatly appreciated each time I speak with
Sincerely, Barry S, Manager, Newcastle XYZ Pty. Ltd.